Common Dental Questions

Q: I have heard some of my friends talk about “sleep dentistry” – can you do that?

A: Absolutely. In some cases our young patients who require extensive work, or our very nervous adult patients, need something more than freezing. In these situations, we can discuss options for general anaesthetic provided through our partners at the Ottawa Surgi Centre.

Q: At what age should I first bring my child to the dentist?

A: Most children should be examined by the age of three. In the meantime, parents should maintain the daily responsibilities of keeping their teeth clean, and ensuring that their nutrition is balanced with as little sugar as possible.

Q: What kinds of insurance do you accept?

A: We accept both private and employer sponsored dental insurance and can electronically process claims on your behalf using our computer system. Dental coverage, with many employers, is part of your overall compensation. If you’ve got the coverage, make the time in your schedule and take care of your dental health.

Q: Do you accept referrals?

A: Our best patients usually come on the recommendation of other satisfied patients. So, yes! We appreciate and encourage referrals!

Q: What if I have an emergency and your office is closed?

A: If you are a patient of record and have a dental emergency at a time that our practice is closed, please call the main office number (613.224.7930) and you will be given instructions on how to reach one of our doctors, or other emergency care.

Q: What kind of toothbrush should I use?

A: The market is filled with whiz-bang toothbrushes in bright coloured packages and offer one gizmo after the other. Our best advice is to find a toothbrush with soft bristles and one with a comfortable handle. Feel free to speak to one of our staff about our dentist recommended electric toothbrushes.

Q: What are the advantages and disadvantages of bleaching?

A: Bleaching is relatively inexpensive and usually brightens the teeth quickly and easily. On the other hand, it does not work equally well for everyone, and results are less predictable than with other techniques. Newly bleached teeth tend to fade in colour anywhere from a month to 1-1/2 years. Teeth, which are very dark, especially from tetracycline stains, bleach the poorest. The best results are seen in people who were born with white teeth, yet whose teeth have darkened with age due to tea, coffee, tobacco and red wine. For those with darker teeth, talk to us about what options are available to you.

Q: My breath has a terrible odour, but I brush every day. Is there something you can do to help?

A: Many people struggle with halitosis, or bad breath, despite daily teeth brushing. Be sure to: brush at least twice daily, floss and brush your tongue; have regular professional cleanings; and carefully clean any dentures or removable dental appliances. However, if your hygiene is meticulous and the problem persists, we can offer several solutions. First, we can provide a plastic tongue scraper that cleans away bacterial buildup on your tongue. We can also recommend a rinse treatment designed to inhibit the excess bacterial growth that can cause odour. Please be sure to talk to us about any medication that you are presently taking, as this can sometimes be a source of the problem.

Q: How do I know when it’s time to come in for a checkup?

A: If it’s been more than six months, you need to come in for an appointment… an average, healthy adult person typically benefits from a professional cleaning and check up twice a year. While twice daily brushing and daily flossing go a long way towards maintaining a healthy mouth, it’s wise to check for plaque that has hardened into tartar, requiring professional cleaning to avoid gum infection.

Q: I want my front teeth to look better, but I don’t want to wear braces, what can you do to help?

A: We have a number of ways to improve the look of your front teeth without the use of braces. For slightly crooked or unevenly worn teeth, a bit of reshaping may be right for you. If not, the addition of porcelain veneers or crowns may be what’s needed to give them a bright, uniform look. We’d be happy to talk with you further about the option that best suits your individual situation.

Q: My child has had an accident and his/her tooth has been entirely knocked out. What do I do?

A: Please contact the office immediately and our office staff will help you determine the safest and most appropriate plan of action. As for the knocked out tooth, rinse it gently in warm water (do not scrub!) and either wrap it in a clean, damp paper towel or place it temporarily in a glass of milk.

  • Metropolitan Dental—Now Open

    To all of our valued patients of Metropolitan Dental:

    Hello everyone! This is coming to all of you with good news! We have finally received official approval to head back to work. We have been closed for almost three months. Needless to say we are all quite excited to head back to Metropolitan Dental and to once again see all of you for your dental needs.

    COVID-19 has been a very difficult time for all of us, including the shut down of dentistry across the province. We understand that many of you have been forced to wait for your dental care and we deeply appreciate your understanding and patience while we were closed. Your health and well being continue to be our highest priority as we carefully prepare and update our practice procedures. Please be assured that we will be taking care of you, just as we will be taking care of our families and ourselves.

    We know that our capacity of getting back to work will not be 100% initially, but we will be working hard to see all of you. We have opened our doors as of June 8th. We ask, unless you are experiencing an emergency, please wait for us to call you, instead of you calling the office. This will help to make our job of scheduling and re-scheduling patients easier. If you would like to email us to schedule or update an appointment click here.

    There are some new protocols that have been put in place by the Minister of Health for your next dental appointment, so we will be emailing these out to you prior to your appointment. These new screening processes are important for everyone to follow, we thank you for your co-operation.

    Once again, we thank you for your trust and patronage over the decades. Please remember as businesses continue to re-open, the DENTAL office is one of the cleanest and most sterile places that you will encounter. We have been working hard to ensure that commitment to you.

    We look forward to seeing all of your smiling faces again.


    Dr. Barton Walters, and Dr. Andrew Kaplan

    And the entire team at Metropolitan Dental

  • Metropolitan Dental

    Metropolitan Dental