Privacy Policy




Privacy of your personal information is an important part of our office providing you with quality dental care. We understand the importance of protecting your personal information. We are committed to collecting, using and disclosing your personal information responsibly. We also try to be as open and transparent as possible about the way we handle your personal information. It is important to us to provide this service to our patients.

In this office, Dr. Barton Walters acts as the Privacy Information Officer.

All staff members who come in contact with your personal information are aware of the sensitive nature of the information you have disclosed to us. They are all trained in the appropriate uses and protection of your information.

Attached to this consent form, we have outlined what our office is doing to ensure that:

  • Only necessary information is collected about you;

  • We only share your information with your consent;

  • Storage, retention and destruction of your personal information complies with existing legislation, and privacy protection protocols;

  • Our privacy protocols comply with privacy legislation, standards of our regulatory body, the Royal Collect of Dental Surgeons of Ontario, and the law.

Do not hesitate to discuss our policies with Dr. Walters or any member of the office staff.

How Our Office Collects, Uses and Discloses Patients’ Personal Information

Our office understands the importance of protecting your personal information. To help you understand how we are doing that, we have outlined here how our office is using and disclosing your information.

  • To deliver safe and efficient patient care

  • To identify and to ensure continuous high quality of service

  • To assess your health needs and to provide health care

  • To advise you of treatment options

  • To enable us to contact you, to establish and maintain communication with you

  • To offer and provide treatment, care and services in relationship to the oral and maxillofacial complex and dental care generally

  • To communicate with other treating healthcare providers, including specialists and general dentists who are the referring dentists and/or peripheral dentists

  • To allow us to maintain communication and contact with you to distribute healthcare information and to book and confirm appointments

  • To allow us to efficiently follow-up for treatment, care and billing

  • For teaching and demonstrating purposes on an anonymous basis

  • To complete and submit dental claims for third party adjudication and payment

  • To comply with legal and regulatory requirements, including the delivery of patients’ charts and records to the Royal College of Dental Surgeons of Ontario in a timely fashion, when required, according to the provisions of the Regulated Health Professions Act

  • To comply with agreements/undertakings entered into voluntarily by the member with the Royal College of Dental surgeons of Ontario, including the delivery and/or review of patients’ charts and records to the College in a timely fashion for regulatory and monitoring purposes

  • To permit potential purchasers, practice brokers or advisors to evaluate the dental practice or to allow such parties to conduct an audit in preparation for a practice sale

  • To deliver your charts and records to the dentist’s insurance carrier to enable the insurance company to assess liability and qualify for damages, if any

  • To prepare materials for the Health Professions Appeal and Review Board (HPARB)

  • To invoice for goods and services

  • To process credit card payments

  • To collect for unpaid accounts

  • To assist this office to comply with all regulatory requirements

  • To comply generally with the law

Your information may be accessed by regulatory authorities under the terms of the Regulated Health Professions Act (RHPA) for the purposes of the Royal College of Dental Surgeons of Ontario fulfilling its mandate under RHPA, and for the defence of legal issue.

Our office will not under any conditions supply your insurer with your confidential medical history. In the event this kind of request is made, we will forward the information directly to you for review, and for your specific consent.

When unusual requests are received, we will contact you for permission to release such information. We may also advise you if such a release is inappropriate.

You may withdraw your consent for use or disclosure of your personal information, and we will explain the ramifications of that decision, and the process.

  • A Special Announcement on COVID-19

    As recommended by our Dental College, we are closing Metropolitan Dental effective today until further notice. For dental emergencies, please call the office and we will do our best to support you at this time.

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